We regularly update the table below to help you manage your lead times for your
category of packet.
The estimated lead time
stated is for completion of 99.5% of all standard hallmarking
packets submitted to Goldsmiths' Hall. Packets can filter through more quickly than
is stated, mainly those which contain 10 items or fewer.
The Goldsmiths’ Company Assay Office is committed to providing the best service possible to our customers, enabling you to satisfy your customer demand. Our current lead time is stated below. Further info is stated in News.
Note that the day we receive your packet is classed as Day 0. Numbers quoted are working days. We are closed at weekends and on bank holidays.Â
| Packets with 10 or fewer* | Packets with Over 10 | Large bespoke hallmarks | Laser Engraving | One Hour | Next Day service |
|---|---|---|---|---|---|
| 8 days* | 8 days | 8 days | 8 days | Open as normal | Open as normal |
Estimations above are for packets submitted today only.
* On occasion packets which contain 10 items or fewer may be ready sooner.
Please note:
- We must adhere to service level restrictions based in Service and Submission Guide.
- It may not be possible to make changes to your packet once we have received it. If a change is needed to an online packet prior to submission, you should withdraw it and start a new submission for it. Contact us stating the packet number to be withdrawn. Any changes to packets will incur a Change to Packet Processing Admin fee, if agreed.
- We cannot provide updates on estimated time of completion. Sign up for packet ready emails in the online account to know when your packet is ready.
- Moderate and/or complex bespoke hallmarking can take longer depending on complexity.
- If you submit your work to us using a paper hallnote there will be a delay before it appears on your online account dashboard. It only appears there once we open the packet and assign it to your account. If your work is submitted online it is assigned as received immediately.
- All Next day packets have a target completion date of the following working day, incl. Post packets. Post Next day packets will be shipped as soon as they are ready to go.
